ServiceNow – Incident Integration

ServiceNow – Incident Integration

ServiceNow – Incident Integration There are times when you would like to Integrate two instances and send record data back an forth between the two. This model is based on the fact that one of the two instances is the instigator of Ingratiating a record (is the one that will make first contact), the other will not (Customer | Supporter). This model is also built around the ‘Assignment Group’ on company ‘A’ being the trigger for integration. When a Integrated…

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ServiceNow – Workflow & Catalog Tasks

ServiceNow – Workflow & Catalog Tasks

Workflow – A virtual representation of activities in sequential order. Catalog Task – Is a ‘Core’ workflow Activity sitting Under Menu Heading ‘Task’: Approvals Conditions Notifications Tasks Timers – Catalog Task Utilities Workflow attached to a Service Catalog Order – RECORD PREFIX REQ# – Request Number [sc_request] Table – This is the mother of the ‘Request’, the first record created in the chain of records. Records can be accessed via [Catalog – Requests]. RITM# – One or several Request ITEM numbers…

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ServiceNow – Service Catalog & Components

ServiceNow – Service Catalog & Components

Key Facts: You can have several Service Catalogues Accessed from SINGLE or MULTIPPLE Service Portal Pages. Catalogue Items Can be Shared by Multiple Service Catalogues. Views can be defined for a Group that use a Catalogue Service Catalogue Users – Can see and order Catalogue items via the platform Service Catalogue (Role Admin & Catalogue Admin can configure the Catalogue items on offer). You can have MULTIPLE Service Catalogues, and each catalogue item sits under a CATEGORY (Could be Software,…

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ServiceNow Feature – Templates

ServiceNow Feature – Templates

Feature: Templates ServiceNow has a great time-saving feature called ‘Templates’: It allow you to hard-code a set of values to be pushed in to target fields in a form at the click of a button (extremely time saving). Attributes:  Table: Choose the table that the template should update. User: The owner of the template, the one that can edit the template. Group: The Group that can see the template. Template: All the attributes and the corresponding value to be stamped….

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