ServiceNow – Incident Integration There are times when you would like to Integrate two instances and send record data back an forth between the two. This model is based on the fact that one of the two instances is the instigator of Ingratiating a record (is the one that will make first contact), the other will not (Customer | Supporter). This model is also built around the ‘Assignment Group’ on company ‘A’ being the trigger for integration. When a Integrated…
Workflow – A virtual representation of activities in sequential order. Catalog Task – Is a ‘Core’ workflow Activity sitting Under Menu Heading ‘Task’: Approvals Conditions Notifications Tasks Timers – Catalog Task Utilities Workflow attached to a Service Catalog Order – RECORD PREFIX REQ# – Request Number [sc_request] Table – This is the mother of the ‘Request’, the first record created in the chain of records. Records can be accessed via [Catalog – Requests]. RITM# – One or several Request ITEM numbers…
Key Facts: You can have several Service Catalogues Accessed from SINGLE or MULTIPPLE Service Portal Pages. Catalogue Items Can be Shared by Multiple Service Catalogues. Views can be defined for a Group that use a Catalogue Service Catalogue Users – Can see and order Catalogue items via the platform Service Catalogue (Role Admin & Catalogue Admin can configure the Catalogue items on offer). You can have MULTIPLE Service Catalogues, and each catalogue item sits under a CATEGORY (Could be Software,…
To see the Mother table of all CI’s for a company type the bewow in the module search bar: cmdb_ci.list From here you can easily and quick export ALL CI’s from one system to another.