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Category: ServiceNow Administration

Tools & techniques used when administering SNOW (example: Load tool)

ServiceNow – Service Catalog & Components

ServiceNow – Service Catalog & Components

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Key Facts: You can have several Service Catalogues Accessed from SINGLE or MULTIPPLE Service Portal Pages. Catalogue Items Can be Shared by Multiple Service Catalogues. Views can be defined for a Group that use a Catalogue Service Catalogue Users – Can see and order Catalogue items via the platform Service Catalogue (Role Admin & Catalogue Admin can configure the Catalogue items on offer). You can have MULTIPLE Service Catalogues, and each catalogue item sits under a CATEGORY (Could be Software,…

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ServiceNow Feature – Templates

ServiceNow Feature – Templates

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Feature: Templates ServiceNow has a great time-saving feature called ‘Templates’: It allow you to hard-code a set of values to be pushed in to target fields in a form at the click of a button (extremely time saving). Attributes:  Table: Choose the table that the template should update. User: The owner of the template, the one that can edit the template. Group: The Group that can see the template. Template: All the attributes and the corresponding value to be stamped….

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