General ServiceNow tips and tricks (example: how to view the core CI table: cmdb_ci.list).
ServiceNow – Incident Integration There are times when you would like to Integrate two instances and send record data back an forth between the two. This model is based on the fact that one of the two instances is the instigator of Ingratiating a record (is the one that will make first contact), the other will not (Customer | Supporter). This model is also built around the ‘Assignment Group’ on company ‘A’ being the trigger for integration. When a Integrated…
Workflow – A virtual representation of activities in sequential order. Catalog Task – Is a ‘Core’ workflow Activity sitting Under Menu Heading ‘Task’: Approvals Conditions Notifications Tasks Timers – Catalog Task Utilities Workflow attached to a Service Catalog Order – RECORD PREFIX REQ# – Request Number [sc_request] Table – This is the mother of the ‘Request’, the first record created in the chain of records. Records can be accessed via [Catalog – Requests]. RITM# – One or several Request ITEM numbers…